(Jewel??) of India

Why is it so difficult to maintain quality and service in the restaurant business?

Last night, since we were attending a show at the Nehru Centre Auditorium, we decided to have quick and lite  bite at Jewel of India, a restaurant whose food  we had  liked for years . Being next door to the auditorium, we thought it was the perfect place to enjoy a quick  dinner after an evening of memorable music. Unfortunately, we were in for a Big disappointment. Our Manchow soup came in 5 minutes, but without the accompanying sauces. We had to  request  three different waiters to get them . They finally arrived 10 minutes later, by which time the soup was cold and the crispy noodles  in it soggy ! Our baked potato starter took quite a while to arrive, and  was so spicy, that it was difficult to eat.

Our main course Paneer Bhurlee with  whole wheat  crisp  Tandoori Rotis, was the biggest let down. It took over 40 minutes to be served and what we got was an insipid, yellow paste that had no taste at all. The rotis were made of maida and soggy! By now we were really exasperated, complained to the manager, who apologized and said we will not be charged for the Paneer dish. We were in no mood to have any dessert. Getting our bill was another challenge with several staff members running around to get it, over which we wasted 15 minutes.

As we stepped out of the restaurant, I was wondering how could both the quality of food served and the service have gone down so drastically, since we were last there about a year ago!

I am not going to JOI in a long time, till I get some great reviews!!